Work through sync and offline problems — ARC Library Field Notes

Guide

Check connection state, preserve unsynced work, and report a problem when retrying is not enough.

Published 2026-08-10 · Reviewed 2026-08-10

ARC Library keeps supported book work available through its local cache and syncs changes when the service is reachable.

If you are offline

Keep the app open long enough to finish the current save. Watch the offline or sync status before closing the app or signing out. If you try to sign out with unsynced changes, choose Sync and sign out. ARC Library keeps you signed in if the sync cannot finish. Discard and sign out requires a second confirmation because those local changes cannot be recovered.

If information looks missing

  1. Clear search and Library filters.
  2. Check the current desk, Library view, and book-type tab.
  3. Confirm the account email is the one that owns the data.
  4. Reconnect and refresh once.

Do not repeatedly recreate the same book while a sync is pending. If the problem continues, use Report an issue and include the page, time, expected result, and a screenshot.